{"id":37566,"date":"2024-02-09T14:19:56","date_gmt":"2024-02-09T12:19:56","guid":{"rendered":"https:\/\/www.fiptec.com\/formular-de-service-si-reparatie-a-produsului\/"},"modified":"2026-08-26T16:11:41","modified_gmt":"2026-08-26T13:11:41","slug":"formular-de-service-si-reparatie-a-produsului","status":"publish","type":"page","link":"https:\/\/www.fiptec.com\/ro\/formular-de-service-si-reparatie-a-produsului\/","title":{"rendered":"\u0424\u043e\u0440\u043c\u0443\u043b\u044f\u0440 \u0437\u0430 \u043f\u043e\u043f\u0440\u0430\u0432\u043a\u0430 \u043d\u0430 \u043f\u0440\u043e\u0434\u0443\u043a\u0442"},"content":{"rendered":"\n

Procedur\u0103 de depunere a reclama\u021biei \u0219i service<\/b><\/h1>\n

1. Raportarea unei probleme<\/span><\/h2>\n

Dac\u0103 produsul dumneavoastr\u0103 prezint\u0103 un defect sau nu func\u021bioneaz\u0103 corect, v\u0103 rug\u0103m s\u0103 urma\u021bi pa\u0219ii de mai jos:<\/span><\/p>\n

    \n
  • Pasul 1:<\/b> Completa\u021bi<\/span>\u201eFormularul de repara\u021bie a produsului\u201d<\/b> de mai jos.<\/span><\/li>\n
  • Pasul 2<\/b>: Echipa noastr\u0103 va analiza cererea dumneavoastr\u0103 \u0219i v\u0103 va contacta (telefonic sau prin e-mail) \u00een termen de 24-48 de ore cu instruc\u021biuni.<\/span><\/li>\n
  • Pasul 3:<\/b> Dac\u0103 este necesar\u0103 expedierea fizic\u0103 a produsului c\u0103tre service, v\u0103 rug\u0103m s\u0103 ata\u0219a\u021bi o copie a documentului de achizi\u021bie (bon fiscal sau factur\u0103).<\/span><\/li>\n<\/ul>\n

    2. IMPORTANT: Preg\u0103tirea produsului \u00eenainte de expediere<\/span><\/h2>\n

    V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie \u00eenainte de a ne expedia dispozitivul:<\/span><\/p>\n

      \n
    • Date personale \u0219i set\u0103ri:<\/b> Furnizorul nu este responsabil pentru pierderea datelor personale, a set\u0103rilor sau a fi\u0219ierelor stocate pe dispozitiv. V\u0103 rug\u0103m s\u0103 scoate\u021bi toate cardurile de memorie (carduri SD) \u0219i s\u0103 face\u021bi o copie de rezerv\u0103 a datelor \u00eenainte de expediere. \u00cen timpul diagnostic\u0103rii de service, este posibil ca dispozitivul s\u0103 fie readus la set\u0103rile din fabric\u0103 (Factory Reset).<\/span><\/li>\n
    • Accesorii incluse: <\/b>V\u0103 rug\u0103m s\u0103 expedia\u021bi produsul cu toate accesoriile incluse (cutia original\u0103, adaptorul de alimentare \u0219i cablurile), necesare pentru testarea acestuia. Adesea, problema poate fi la sursa de alimentare, \u0219i nu la dispozitivul \u00een sine.<\/span><\/li>\n
    • Igien\u0103:<\/b> V\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 dispozitivele (de ex. aspiratoarele robot) sunt cur\u0103\u021bate \u00eenainte de expediere (recipientul de praf golit, periile cur\u0103\u021bate). Service-ul are dreptul de a refuza acceptarea dispozitivelor puternic murdare, care reprezint\u0103 un risc pentru igien\u0103.<\/span><\/li>\n<\/ul>\n

      3. Transport \u0219i costuri<\/span><\/h2>\n
        \n
      • \u00cen cazul unei reclama\u021bii \u00eentemeiate: <\/b>Costurile de transport (\u00een ambele direc\u021bii) sunt suportate de FipTec SRL.<\/li>\n
      • \u00cen cazul unei reclama\u021bii ne\u00eentemeiate:<\/b> Dac\u0103 \u00een urma diagnostic\u0103rii se constat\u0103 c\u0103 produsul func\u021bioneaz\u0103 corect sau defectul nu este acoperit de garan\u021bie (de ex. \u0219oc electric, deteriorare fizic\u0103, utilizare necorespunz\u0103toare), costurile de transport \u0219i taxa de diagnosticare vor fi suportate de c\u0103tre client.<\/span><\/li>\n<\/ul>\n

        4. Termene \u0219i Solu\u021bii<\/span><\/h2>\n
          \n
        • Repara\u021bie:<\/b> Termenul legal pentru repararea produsului este de p\u00e2n\u0103 la 30 de zile, calculat de la data recep\u021bion\u0103rii produsului, dar facem tot posibilul s\u0103 remediem problema c\u00e2t mai rapid.<\/span><\/li>\n
        • \u00cenlocuire: <\/b>\u00cen cazul unui defect iremediabil, oferim \u00eenlocuirea produsului cu un model nou sau echivalent.<\/span><\/li>\n<\/ul>\n

          Contacte service: <\/b>Email: info@fiptec.com<\/span><\/p>\n

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